A Visionary Salon

Service Policy

CANCELLATION POLICY: 

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

 Your appointment is very important to A Visionary Salon staff.  It is a time reserved especially for you.  We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.  we know how easy it is to forget an appointment booked months ago.    As a courtesy we will call and confirm your service appointments two business days prior to your appointment date.  However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.  Since the services are reserved for you personally, a cancellation fee will apply when not canceled within the 24hour time period. Please be aware,
 -Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
-No Shows will be charged 100% of the reserved service amount.
- Appointments made within 24 hours and need to cancel, the client must cancel within 4 hours of the appointment time or will result in a 50% charge of the reserved service amount. 
-Services must be held with a credit card.  Multiple services or combos not canceled 24 hours in advance will be charged 100% of the reserved service amount.  A credit card hold  transaction may be made on your credit card to reserve the appointment time.  This card will be charged the cancellation fee if a late cancel or no-show occurs. 
- The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our staffs schedules filled.  We are able to better serve everyone this way.  A Visionary Salon policies are presented and provided in the best quality and to provide a high excellence of service for our establishment and all clientele.  Thank you for supporting our policies.
 

RETURNS AND EXCHANGES: 

Extension hair, Wigs, hairpieces, custom product orders must be paid in full upon ordering.  For any custom order, due to manufacturer regulations and the customization of the orders, unless there is a manufacturer or salon error the hair may not be returned or refunded This includes but is not limited to any Custom human hair wigs, invisablend, hair extensions hair pieces ect.   For stock items including but not limited to wigs, hair pieces, lasers, jewelry  ect, these Items must not have been worn or altered in any way, in original packaging.  There will be a 25% restocking fee deducted from the purchase price. 

SHIPPING FEES AND DELIVERY DATES 

Customer is responsible for any shipping costs incurred with custom orders and non stock items.  We do not have control over shipping times and dates and will do our best to provide you with a shipping window.  This is not a guarantee when your product will arrive only a loose estimate.